Accepted Insurances
Blue Cross Blue Shield PPO, BCBS Choice (Not BCBS HMO), UnitedHealthcare, Optum, Humana, Cigna, Medicare and Aetna.
To receive services, a valid credit card and insurance information (if using insurance) must be on file at all times.
Your credit card will be not be charged, until we receive payment from your insurance provider.
You will be charged for the amount due, according to your insurance plan. You can verify your mental health benefits by calling the number on the back of the insurance card. Please understand by receiving services you are responsible for the payment of services, not your insurance provider. If your card becomes inactive, your next appointment will be cancelled until an updated card is on file and balance paid. If we don’t receive an updated form of payment, your appointment time may be given to another client. If you would like a Super Bill or itemized bill after your services, you can request one from the Billing Manager.
Billing with Minors
The parent or guardian who schedules services must provide a credit card on file before the first appointment. We will not reach out to another parent for payment. It is up to the parents to follow their court agreement for reimbursement for medical services. We will not be involved in any disputes.
Rates for Services:
If you are using insurance, you will only be charged for the amount due according to your insurance plan. You can verify your mental health benefits by calling the number on the back of the insurance card.
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(Therapy) Intake Appointment (60 minutes): $300
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(Therapy) Follow-Up Appointments (50 minutes): $185
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(Medication)Psychiatry Intake Appointment (60 minutes): $445
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(Medication)Psychiatry Follow-Up Appointments (30 minutes): $245
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Consultation (phone or in-person) with/on behalf of client (60 min): $185**
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Consultation (phone or in-person) with/on behalf of client (45 min): $140**
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Consultation (phone or in-person) with/on behalf of client (30 min): $95**
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Consultation (phone or in-person) with/on behalf of client (10-20 min): $60**
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Medical & Documentation Request: **$35
** Consultations are not covered by insurance providers. Phone consultations with parents or other professionals and/or creating documentation for schools, legal and other services are not covered by insurance. Inspire provides these services for the fees above, upon request of the client. For parents who want to consult with their child’s therapist, a parenting session may be scheduled with the therapist, which can be billed through the insurance policy.**
Cancellation Policy
Cancellations or missed appointments without 24 hours’ notice will be subject to a full fee charge of $185 for counseling sessions and $225 for psychiatry appointments, which will be charged to the card on file. Insurance companies do not pay charges for missed appointments. This is a company policy and not at the therapists’ discretion.
Prescription Refills
Refill requests must be sent 3 business days prior to running out / expiring or be subject to a $50 urgent refill fee. Up to 72 hours (business hours do not include Saturdays or Sundays) is required for prescription refills, from the time our office receives the pharmacy request. Multiple calls within the 72 hour time frame does not ensure that the prescription request will be processed in a timelier manner. In order for the physician to approve the refill request, the patient must have an upcoming appointment scheduled with the physician. If an appointment has not been scheduled, there will be a prescription refill delay. Physicians will only approve 90-day prescriptions at the time of the patient visit.
Billing Problems or Issues
If there’s an issue with your billing or credit card, we will do our best to notify you. Services will be paused until the account has been paid in full.
If fees for services are not paid in a reasonable amount of time, and attempts have been made to resolve the financial matter to no avail, a client account will be sent to a collection service. If you would like to set up a payment plan, you can discuss with our Billing Team. If you see an issue or mistake with your billing, please contact us immediately at [email protected] or (847) 919-9096 and we will do our best to correct the issue.
Financial Hardship
If you are unable to afford counseling services, and do not have mental health insurance, you may inquire about receiving a scholarship. Our Non-Profit organization, “Inspire Change for Mental Health” which is a 501C3. Thanks to our generous donors, some funds may be available to help assist you in receiving care.
Other reputable non-profit mental health services are also available in the community, which have sliding scales or free services.